After 23 years of service to the Valdes family, Raquel is comfortably ensconced in a vague existence between maid and her illusion that she is a family member. Her barely concealed bitterness and increased clashes with her employer’s eldest daughter lead the family to think she is overworked. They hire more help, and, feeling usurped, Raquel begins to sabotage each new employee. Astonishing in its intimacy, the film wrings awkward humor from the alienated Raquel’s mind games. Sebastian Silva’s hungry curiosity to examine the intersection of social and personal forces produces a painful, yet satisfying, comedic drama that shakes up and humanizes an insidious system.